Frequently Asked Questions
- How Do I Apply Family Stickers?
- Click here for application instructions.
- Do We Ship Outside the USA?
- Yes, shipping outside the USA will be charged additional shipping. Most orders will arrive within 10 to 15 business days depending on location. Click here for more shipping details.
- What Is Our Return Policy On Our Stick Family Product Line?
We will grant a full refund or replacement on the subtotal of any order that is defective in quality or does not meet the description of the product according to the information provided on the web site. Because we offer so many variables it is rare that we are able to resell returned items.
Nevertheless, as a courtesy to our customers, we accept returns of any non-defective product within 30 days and will extend a 75% credit of the original subtotal to be applied towards any future purchase. Please feel free to contact us with any questions or concerns.
- Do We Have A Printed Catalog?
- We do not currently offer a printed catalog because you can find all our latest products here online.
- How Long Will It Take For My Order To Arrive?
Standard delivery is 10-15 business days from the date the order is paid. Rush delivery is 3-5 business days from the date the order is paid.
Standard Shipping: 10-15 Business Days Rush Shipping: 3-5 Business Days Canada & Non-Continental: 10-15 Business Days International Shipping: 10–15 Business Days
Canada & Non-Continental US Shipping: The cost for this shipping method is higher than standard delivery because these packages are shipped via FedEx to arrive quickly and can be traced with a tracking number. Canadian Shipping also covers the cost of the customs brokerage fee, but not customs and duties themselves.
Hawaiian, Alaskan, and Canadian customers may forgo this more expensive shipping option in favor of having the product shipped US Mail for the lower Standard Shipping fee. This service may take up to a month to receive and tracking is not available. FamilyStickers.com will not be responsible for lost packages in this instance.
All international credit card orders MUST have the same billing and shipping address. If your billing address does not match your shipping address, we can accept PayPal payments only. www.paypal.com
Please contact us for more info, or if you have any questions.
- Do We Sell Wholesale?
- Yes we do sell wholesale. Wholesale products can be found at http://wholesale.familystickers.com/.
- Can I cancel my order?
- Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.
- Why is my phone number required?
- Because a valid phone number is required for shipping and delivery.
- Can I remove or reuse my family stickers?
- Family stickers are removable but not reusable.